Refund policy

Return & Refund Policy

We want you to love your Velmora Charms purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, your item must be unused, unworn, and in its original condition and packaging. Proof of purchase or your order number is required.

Personalized or customized items, including jewelry made or prepared with a customer-selected initial, are generally not eligible for return or exchange due to change of mind. However, if your personalized item arrives damaged, defective, or different from what you ordered, please contact us and we will make it right.

How to Start a Return

Before returning any item, please contact us at support@velmoracharms.com with your order number and the reason for your return. If applicable, please include clear photos of any damaged, defective, or incorrect item.

Please do not send a return without contacting us first. Return instructions and the appropriate return address will be provided after your request has been reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery. Once verified, we will arrange an appropriate solution, which may include a replacement or refund at no additional cost to you.

Return Shipping

For returns due to a change of mind or other reasons not caused by an error on our part, customers are responsible for applicable return shipping costs. For verified damaged, defective, or incorrect items, Velmora Charms will provide an appropriate resolution without requiring the customer to bear return shipping costs where applicable.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days after the refund is processed for it to appear in your account. Processing times may vary depending on your bank or payment provider.

Order Cancellations

If you need to cancel or change your order, please contact support@velmoracharms.com as soon as possible. We cannot guarantee cancellation or modification once an order has entered processing or fulfillment.

Exceptions

We do not accept returns of items that have been worn, used, altered, or damaged after delivery. Personalized/customized products are subject to the conditions described above.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about a return or refund, please contact:

Velmora Charms
Email: support@velmoracharms.com
Website: velmoracharms.com