Refund policy

Returns

We want you to love your Velmora piece. If you're not completely satisfied, we accept returns within 30 days of delivery.

Return Conditions
- Items must be unworn and in original packaging
- Personalized items (custom initials) may not be eligible for return unless defective
- Proof of purchase is required

How to Start a Return
Contact us at [your support email] with your order number, and we'll guide you through the process.

Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5-7 business days.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery for a free replacement or full refund.