Shipping policy

Shipping Policy

At Velmora Charms, we aim to process and deliver your order as smoothly as possible. Please review the information below before placing your order.

Where We Ship

We currently ship to the United States and Canada.

Processing Time

Orders are typically processed within 1–3 business days after your order is confirmed.

Processing times do not include weekends or public holidays. During periods of high order volume, promotions, or holidays, processing may take slightly longer.

Estimated Delivery Time

Orders to the United States and Canada are typically delivered within 12–15 days after your order is confirmed (processing time included).

Delivery estimates are not guaranteed and may occasionally be affected by customs, carrier delays, weather, holidays, or other circumstances beyond our control.

Free Shipping

We offer free standard shipping on all orders to the United States and Canada.

Order Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email with your tracking number.

You can also check your shipment through the Track Order page on our website.

Please allow some time for tracking information to update after your shipment has been handed to the carrier.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@velmoracharms.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Delayed or Lost Packages

If your tracking information has not updated for an extended period or your package has not arrived within a reasonable time after the estimated delivery window, please contact us at support@velmoracharms.com with your order number.

We will review the shipment information and assist you with the appropriate next steps.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@velmoracharms.com and include your order number and clear photos of the issue.

Please refer to our Return & Refund Policy for additional information.

Contact Us

If you have any questions regarding your shipment, please contact:

Velmora Charms
Email: support@velmoracharms.com
Website: velmoracharms.com