Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Velmora Charms. Throughout the site, the terms “we,” “us,” and “our” refer to Velmora Charms.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully before accessing or using our website.

1. ONLINE STORE TERMS

By using this website, you represent that you are legally permitted to enter into transactions under the laws applicable to you, or that you have obtained any consent required by applicable law.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws when using our website.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, photographs, colors, dimensions, materials, and other information as accurately as possible.

However, colors and appearance may vary slightly depending on lighting, photography, screen settings, manufacturing batches, and other reasonable production variations.

Certain products may include customer-selected options such as initials. Customers are responsible for reviewing their selected options before completing an order.

3. PRICES AND PAYMENTS

Product prices are displayed on our website and may change without prior notice.

Any applicable shipping charges, taxes, duties, or other fees will be handled as described at checkout and in our Shipping Policy.

Orders are subject to successful payment authorization. We reserve the right to cancel or refuse an order where payment cannot be verified, fraud is reasonably suspected, or an obvious pricing or listing error has occurred, subject to applicable law.

4. ORDERS

After placing an order, you may receive an order confirmation by email. This confirms that we have received your order.

Please ensure that your email address, shipping address, product selection, and other order information are accurate before completing your purchase.

If you discover an error after ordering, contact us as soon as possible at support@velmoracharms.com. We will try to assist, but changes or cancellations cannot be guaranteed once fulfillment has begun.

5. PERSONALIZED PRODUCTS

Some Velmora Charms products may be personalized or prepared according to a customer-selected initial or other option.

Personalized or customized products may have different return eligibility from standard products. Please review our Return & Refund Policy before purchasing.

This does not affect remedies available for products that arrive damaged, defective, incorrect, or other rights provided by applicable consumer protection law.

6. SHIPPING AND DELIVERY

Processing and delivery estimates are provided in our Shipping Policy.

Delivery times are estimates rather than guarantees unless expressly stated otherwise. Delays may occur due to carriers, customs, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

7. RETURNS AND REFUNDS

Returns, refunds, damaged items, incorrect products, and eligible personalized-product claims are governed by our Return & Refund Policy.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable consumer protection laws.

8. INTELLECTUAL PROPERTY

Unless otherwise stated, content appearing on this website, including branding, text, graphics, logos, photographs, product presentation, and website content owned by Velmora Charms, may not be reproduced, distributed, or commercially exploited without authorization, except as permitted by applicable law.

9. THIRD-PARTY SERVICES

Our store may use third-party providers to operate certain services, including Shopify, payment processors, shipping providers, analytics providers, and other service providers.

Your use of certain third-party services may also be subject to their applicable terms and policies.

10. PROHIBITED USES

You may not use this website to engage in unlawful activity, attempt unauthorized access, distribute malicious code, interfere with the operation or security of the website, impersonate another person, or otherwise misuse our services.

11. DISCLAIMER AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain accurate information and reliable website operation, but we do not guarantee that the website will always be uninterrupted or error-free.

To the maximum extent permitted by applicable law, Velmora Charms will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

12. PRIVACY

Personal information submitted through the store is handled in accordance with our Privacy Policy.

13. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The latest version will be published on this website.

Changes will apply as permitted by applicable law and will not improperly remove rights that have already accrued to customers.

14. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Velmora Charms
Email: support@velmoracharms.com
Website: velmoracharms.com